Re4r takes the privacy and security of your personal data very seriously. This Privacy Policy explains — transparently and clearly, in plain language — how we collect, use, store, and protect your personal information in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). No confusing legal jargon, no hidden information.
Important Note: By registering an account or using the re4r platform, you consent to the collection and use of your personal data as described in this Privacy Policy. If you do not agree, please refrain from using re4r's services and contact us for assistance with closing your account.
Your Data Is Fully Protected
All data transmitted between your device and re4r's servers is protected with 256-bit SSL encryption — the same level of security used by Malaysia's leading financial institutions such as Maybank and CIMB. Your personal and financial information cannot be intercepted by any unauthorised party.
Re4r's Privacy Policy is fully designed and implemented in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). This means all data protection rights guaranteed under Malaysian law apply to you as a re4r user without exception.
Re4r has never and will never sell, rent, or disclose players' personal data to any third party for commercial purposes. Your information is collected solely to provide re4r's platform services and will not be used for any other purpose without your explicit consent.
As a re4r player, you have the full right to access, correct, transfer, or request deletion of your personal data at any time. Exercising these rights is straightforward and can be done through the re4r customer support team, which operates 24/7 in Bahasa Melayu.
Your personal data is stored on servers protected by strict access controls. Only re4r staff who require access for legitimate operational purposes are permitted to view your data. All internal access is logged and periodically audited to ensure no misuse occurs.
In the event of any security incident involving players' personal data, re4r is committed to notifying affected players within 72 hours and taking all necessary steps to remediate the situation and prevent a recurrence.
This Privacy Policy ("Policy") is the official document describing the personal data protection practices of the re4r platform (re4r.my). re4r is the data controller responsible for all personal data processing that takes place within our platform ecosystem.
We encourage you to read this document in full. If any section is unclear or you have questions, the re4r support team is available 24 hours a day, 7 days a week in Bahasa Melayu and ready to assist you.
Re4r is an online casino platform operating under re4r.my, offering a wide range of entertainment games including premium slots, live casino, table games, video poker, and live game shows for Malaysian players. In the course of providing these services, re4r collects and processes certain personal data from players as required to operate the platform safely and efficiently.
This Privacy Policy applies to all users of the re4r platform, including unregistered website visitors, registered players, and former players whose data may still be retained in our systems as required by law. This Policy also applies to all re4r communication channels, including live chat, email, and any forms available on the platform.
Re4r operates and processes personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) — the primary legislation governing personal data protection in Malaysia. As a company that values player trust, we consistently strive to go beyond the minimum requirements of the PDPA and apply industry-leading data protection practices.
re4r's Core Principles: We collect only the data that is genuinely necessary, retain it for a reasonable period only, protect it with appropriate security measures, and do not use it for any purpose other than those stated in this document.
Re4r collects several categories of personal data for different purposes. Below is a complete list of the types of data that may be collected from you as a re4r player:
| Data Category | Examples of Information | Required |
|---|---|---|
| Identity | Full name, date of birth, identification card number | Mandatory |
| Contact | Email address, phone number | Mandatory |
| Financial | EWallet details (TNG, GrabPay, Boost, ShopeePay), FPX details (Maybank2u, CIMB Clicks), DuitNow | Mandatory |
| Location | Residential address, state in Malaysia | Required |
| Technical | IP address, device type, browser, operating system | Automatic |
| Games | Betting records, game history, wins and losses | Automatic |
| Communications | Live chat records, support emails, player feedback | Where applicable |
Sensitive Information: re4r does not collect sensitive data such as health records, religious beliefs, or trade union membership. The only sensitive category we may process is information relating to a player's gambling activity, which is required for legal compliance and the provision of responsible gaming services.
Re4r collects your personal data through several channels. Understanding how your data is collected helps you make more informed decisions about what information you share with us:
When you register a new account with re4r, you directly provide personal information such as your full name, email address, phone number, date of birth, and password. This information is required to create and manage your account. re4r only requests information that is genuinely necessary for this purpose — we do not ask irrelevant questions.
When you make a deposit using DuitNow, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, or FPX via Maybank2u or CIMB Clicks, transaction information is recorded for payment processing, identity verification, and legal compliance purposes. re4r does not directly store your bank account number or eWallet password — these are managed by certified payment providers.
When you use the re4r platform, our systems automatically collect technical data such as your IP address, device type (Android, iPhone), browser used, pages visited, access times, and gaming session information. This data is used for security purposes, fraud detection, user experience improvement, and platform analytics.
When you contact the re4r support team via live chat or email, records of those communications are retained to resolve your enquiries, train staff, ensure service quality, and serve as evidence should any dispute arise. These records are kept for a defined retention period before being securely deleted.
Re4r uses your personal data only for legitimate and relevant purposes. Below is a complete list of the data processing purposes we carry out:
Marketing Communications: re4r may send you promotional information and bonus offers based on the preferences you set during registration. You can opt out of marketing communications at any time by contacting the re4r support team or through your account settings. However, important communications relating to account security and transactions cannot be stopped, as they form part of re4r's core service.
Re4r does not sell, rent, or disclose players' personal data to third parties for their own commercial purposes. This is an unwavering commitment. However, there are limited circumstances in which re4r may need to share certain information:
Re4r works with third-party service providers that assist in the operation of the platform — including game providers such as Evolution Gaming, payment processors handling DuitNow, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, and FPX transactions, as well as cloud technology providers supplying server infrastructure. All such providers are bound by strict confidentiality agreements and are permitted to process your data only for the specific purposes agreed upon with re4r.
Re4r may be required to disclose players' personal data to law enforcement agencies, courts, or regulatory bodies if ordered to do so under applicable Malaysian law or a valid court order. In such circumstances, re4r will disclose only the minimum information necessary and will endeavour to notify you of the disclosure where not prohibited by law.
Should re4r be involved in any merger, acquisition, or transfer of business assets, players' personal data may be transferred as part of those business assets. In such cases, the recipient will be required to comply with this Privacy Policy or an equivalent data protection policy, and players will be notified before their data is transferred.
Our Commitment: In all of the above circumstances, re4r will always ensure your data is protected to a standard equivalent to what is committed in this Privacy Policy. We will never share your data beyond what is stated here without first obtaining your consent.
Re4r consistently invests in industry-standard data security infrastructure and practices to ensure your personal data remains protected at all times. The following is a comprehensive overview of the security measures we employ:
All data transmitted between your browser and re4r's servers is protected with 256-bit SSL/TLS encryption. This means that even if someone were to intercept your connection, they would be unable to read its contents.
Access to players' personal data within re4r's internal systems is restricted solely to staff who require it to carry out legitimate work duties. All access is logged and periodically audited by our security team.
Sensitive data stored in the re4r database — including financial information and passwords — is encrypted using robust encryption algorithms. Passwords are stored as irreversible hashes, meaning even re4r staff cannot view your actual password.
Re4r undergoes regular penetration testing and security audits conducted by accredited independent security firms. Any vulnerabilities discovered are remediated promptly before they can be exploited.
While re4r takes all reasonable steps to protect your data, no system is 100% breach-proof. In the highly unlikely event of a data breach, re4r will respond immediately, notify affected players within 72 hours, and cooperate with the relevant authorities to resolve the situation.
Re4r adheres to the principle of data storage minimisation — we do not retain your personal data for longer than is necessary for the purpose for which it was collected. The following is a general guide to our data retention periods:
| Data Type | Retention Period |
|---|---|
| Active account information | Throughout active account + 5 years after closure |
| Financial transaction records | 7 years (Malaysian financial legal requirement) |
| Gaming history | 5 years from the date of the round |
| Support communication logs | 2 years from the date of communication |
| Technical & security logs | 1 year from the date of logging |
| Preference cookie data | Up to 12 months, or until deleted by the player |
Once the relevant retention period expires, re4r will securely delete or anonymise your personal data so that it can no longer be linked to your identity. In certain cases, we may be required by law or court order to retain data for a longer period — in such situations, the data will be kept solely to fulfil that requirement and for no other purpose.
Re4r uses cookies and similar web technologies to enhance the user experience and ensure the platform functions correctly. Below is an explanation of the types of cookies we use and their purposes:
These cookies are strictly necessary for the re4r platform to function properly. They include login session cookies that keep you signed in throughout your gaming session, security cookies that protect your account against CSRF attacks, and language preference cookies. These cookies do not collect personal information for marketing purposes.
Re4r uses analytics tools to understand how players use our platform — which pages are visited most, how long players spend gaming, and where they encounter issues. This information helps us continuously improve the platform. Analytics data is collected in aggregate form and is not linked to your personal identity.
These cookies store your preferences such as interface settings, game preferences, and language choices, so you do not have to reconfigure them each time you log in to re4r. They enhance your overall gaming experience without collecting sensitive data.
You can manage your cookie settings through your browser settings at any time. However, disabling all cookies may affect certain functions of the re4r platform. For more information on how to manage cookies across different browsers, please contact the re4r support team.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you as a re4r player hold the following rights in relation to your personal data. re4r respects and facilitates the exercise of all these rights:
You have the right to know what personal data re4r holds about you, how it is used, and with whom it is shared. To request a copy of your data, contact the re4r support team by email at [email protected] with the subject line "Data Access Request". We will process your request within 21 business days.
If any personal data held by re4r is inaccurate, outdated, or incomplete, you have the right to request a correction. You may update basic information such as your phone number and email address directly through your re4r account settings, or contact customer support for more complex corrections.
You have the right to request the deletion of your personal data when it is no longer needed for the purpose it was collected, or when you withdraw your consent. However, re4r may need to retain certain data to comply with legal obligations (such as financial records for periods stipulated under Malaysian law) even after a deletion request is received.
You have the right to object to the processing of your personal data for specific purposes, such as direct marketing. If you do not wish to receive promotional communications from re4r, you may unsubscribe at any time via the unsubscribe link in our emails or by contacting customer support.
You have the right to receive a copy of your personal data in a machine-readable format (such as CSV or JSON) so that you may transfer it to another service provider should you choose to do so. Contact re4r support to request a data export in your preferred format.
In certain situations — such as when you dispute the accuracy of your data or object to its processing — you may request that re4r restrict the processing of your data to storage only while the matter is being resolved. During this restriction period, re4r will not use your data for any other purpose.
How to Exercise Your Rights: To exercise any of the above rights, please contact the re4r support team by email at [email protected] or via live chat. Include your full name and registered email address for identity verification. re4r will process all valid requests carefully and respond within 21 business days.
Re4r is an online casino entertainment platform strictly for individuals aged 18 and above. We do not knowingly collect personal data from children or minors. This is not merely a legal requirement — it is re4r's moral commitment to our social responsibility.
Re4r implements a range of measures to prevent the use of the platform by minors:
If you discover that a child or underage individual has registered for or used the re4r platform without your knowledge, please contact our support team immediately at [email protected] so we can act without delay. The safety and protection of minors is a non-negotiable priority for re4r.
Advice for Parents: If you have children at home, ensure that any device used to access the re4r platform is protected with a strong password and kept out of their reach. Consider using parental control software for an additional layer of protection. re4r takes this responsibility seriously and stands alongside you as a parent or guardian.
Re4r may update this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or changes to the way we deliver our services. re4r is committed to keeping you informed of any material changes.
When we make changes to this Privacy Policy, we will:
We encourage you to review this Privacy Policy periodically — at least once every six months — to stay informed about how re4r handles your personal data. If you disagree with any changes made, you have the right to close your re4r account and request deletion of your data in accordance with the procedure set out in Section 9 above.
If you have any questions, concerns, or complaints regarding this Privacy Policy or the way re4r handles your personal data, we encourage you to reach out to us. The re4r support team operates 24 hours a day, 7 days a week in Bahasa Melayu and is always ready to assist you sincerely.
For privacy enquiries requiring a written response or the submission of supporting documents, contact us at [email protected] with the subject line "Privacy Policy Enquiry". We aim to respond within 24 hours on business days.
For urgent privacy enquiries, click the chat icon on the re4r platform to speak directly with one of our customer support agents. Our team is available in Bahasa Melayu and can typically respond to your questions in under 2 minutes.
Re4r values all feedback regarding our privacy practices. If you are not satisfied with how we have handled your privacy inquiry after contacting us, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia (JPDP), the regulatory body overseeing PDPA compliance in Malaysia.
Applicable Law: This Privacy Policy is governed by and interpreted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and other applicable Malaysian laws. Any disputes arising from or in connection with this Privacy Policy will be resolved in accordance with the mechanisms prescribed by Malaysian law, including through the jurisdiction of the relevant Malaysian courts.
This document was last updated on:
1 January 2026 — Version 2.5
Any questions regarding this policy may be sent to [email protected]
This Privacy Policy forms part of re4r's comprehensive platform governance framework. For a complete picture of your rights and responsibilities as a re4r player, please also read the other related documents: Terms & Conditions — contains the full terms of platform use, including deposits, withdrawals, and bonuses. Responsible Gambling — outlines self-exclusion tools and support resources for players who need them. About Us — outlines the background, mission, and values that underpin all of re4r's commitments to Malaysian players.